Cape

• For urgent shipping please connect with us at +91 82875 52603
• Once the order is confirmed ,the orders are dispatched in 3-4 working days.
• If it's a customized order it may take more time mentioned prior to accepting Order.
• Delivery takes 7-12 working days in normal circumstances.
• Our Shipping partner is Shiprocket.
• Customer is requested to maintain social distancing with the delivery personnel & is encouraged to shoot a continuous parcel opening video for easy claims.

If you’re not completely satisfied with your order, please let us know — we’ll do everything we can to make it right.

Your happiness is our top priority. 

How can I get my order Exchanged/Returned ?

To initiate an exchange or return, please contact us at +91 82875 52603 or email us at souqannisa.1@gmail.com with your order number and a brief reason for the exchange or return.
Our support team will get back to you within 24–48 hours to guide you through the process.

Exchange / Refund Terms & Conditions

• Order cancellation within 24 hours only.
• Orders can be exchanged or returned within 3 days from the date of delivery. Requests received after 3 days will not be accepted.
  
• Refunds or exchanges can be done in case you receive any damage or different products.
• No exchanges or returns on accessories due to safety concerns.
• Exchange policy:- Shipping will be deducted plus forward shipping as per product weight.
• Refund policy:-
• Shipping charges will be deducted before processing your refund or gift card.
  
• For Prepaid orders, refunds will be processed as gift cards or bank returns
• For Partial COD orders, refunds will be issued only in the form of a gift card, valid for from the date of issue.
• Products purchased during a Sale can only be exchanged or refunded via a gift card. The gift card will be valid for 6 months from the date of issue.
• If there are any issues from our end then we will provide a full refund when an uncut opening video is provided.
  
• For customized orders, ABAYA & IRANI CHADAR SIZE 50 /Plus size will not be exchanged or refund only altered with additional charges because it's very small in size & it is made only on orders.
• Refunds will be done once we receive the product in our warehouse and it is checked.
• If the returned product shows visible signs of wear, washing, or damage, it will be shipped back to the customer and the exchange/refund will not be processed.
  

• Products purchased during the Sale are not eligible for exchange or return.

Return Pickup :

• Return pickups are generated at an additional cost of Rs. 200.

Refund Process :

• Refunds will be initiated after 24-48 hours after we receive the product in our warehouse.

Souq-an-nisa has made every effort to describe the products fairly and ensure that the information is correct. The colors and get-up of our products are displayed as accurately as possible. Due to photographic lighting sources or differences in device screen settings, we are unable to guarantee that the colour you will see on your screen will completely reflect the true colour of the product ordered. A little variance in colour is expected.