Exchange/Refund Policy

If you are not happy with your order, please let us know and we will do our best to make things right.

Your happiness is our top priority. 

How can i get my order Exchanged/Returned ?

You can contact us on +91 79833 74817 or write us an email on souqannisa.1@gmail.com with your order number and the reason for Exchanged/Returned. Our team will get back to you within 24-48 hours to help you process your return.
Terms for Exchange / Returns :
  • Cancellation only within 24 hours.
  • Return or exchange can be done in case you receive any damage or different products.
  • Return or exchange can be done within 3 days after delivery of the parcel.
  • Prepaid & COD orders will only be refunded in the form of a gift card.
  • There will be no exchange or return on customized orders.
  • Products bought during SALE can not only exchanged or refunded because of size.
  • For customized orders, ABAYA SIZE 50 slim & regular fit will not be exchanged because it's very small in size & it made only on orders.
  • Full refund (provided uncut opening video is provided)
  • Will be done once we receive the product in our warehouse and is checked.
  • Shipping of both side (to and from) and transaction amount will be deducted before the refund if the customer wish to get refund because of their personal choices.
  • The gift card issued would be valid for 3 months from the date of issue.
  • If there are visible signs of wear, washing or any other defect on the product, the product will be shipped back to the customer and the refund/ exchange will not be processed.

    Return Pickup :

    • Reverse pickups are generated at an additional cost of ABAYA Rs. 250, KHIMAR & JILBAB Rs. 200.
    Refund Process :
    • Refund will be initiated after 24-48 hours after we receive the product in our warehouse.

    *Items bought on Sale will not be exchanged or refunded because of size*

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