Black Kaftan Abaya

• For urgent shipping please connect with us at +917983374817
• Once the order is confirmed ,the orders are dispatched in 3-4 working days.
• If it's a customized order it may take more time mentioned prior to accepting Order.
• Delivery takes 7-12 working days in normal circumstances.
• Our Shipping partner is Shiprocket.
• Customer is requested to maintain social distancing with the delivery personnel & is encouraged to shoot a continuous parcel opening video for easy claims.

If you are not happy with your order, please let us know and we will do our best to make things right.

Your happiness is our top priority. 

How can I get my order Exchanged/Returned ?

Terms for Exchange / Refund :

• Order Cancellation within 24 hours only. 5% amount will be deducted as a transaction & miscellaneous charges.
• Refunds or exchanges can be done in case you receive any damage or different products.
• Refund or exchange can be done within 3 days after delivery of the parcel.

• Exchange policy:- Shipping will be deducted plus forward shipping as per product weight. 

• Refund policy:- 15% amount will be deducted as a processing charge plus shipping charges will be deducted.

• Refund orders can be done in the form of Gift cards or Bank Returns.

• Partial COD amount Rs 100 is non refundable.

• If there are any issues from our end then we will provide a full refund when an uncut opening video is provided.

• No exchange/refund on customized orders, only will be altered with additional charges.

• For customized orders, ABAYA SIZE 50 slim & regular fit will not be exchanged or refund only altered with additional charges because it's very small in size & it is made only on orders.

• Refunds will be done once we receive the product in our warehouse and it is checked.

• If there are visible signs of wear, washing or any other defect on the product, the product will be shipped back to the customer and the refund/ exchange will not be processed.

Return Pickup :

• Return pickups are generated at an additional cost of ABAYA Rs. 250, KHIMAR & JILBAB Rs. 200.

Refund Process :

• Refunds will be initiated after 24-48 hours after we receive the product in our warehouse.

*Items bought on Sale will not be exchanged or refunded because of size & no alterations available.*

Souq-an-nisa has made every effort to describe the products fairly and ensure that the information is correct. The colors and get-up of our products are displayed as accurately as possible. Due to photographic lighting sources or differences in device screen settings, we are unable to guarantee that the colour you will see on your screen will completely reflect the true colour of the product ordered. A little variance in colour is expected.